1. Increase Employee Performance
“Performance” is the one word that best describes how managers are evaluated. Performance is a result of many factors. The most important of which, perhaps, is how effectively the manager gets things done through managing people. Training is an important part of that process. Indeed, it is possible to say that a manager’s performance is closely linked to his or her ability to develop other people.
2. Develop a Continuous Assessment/Development Process
Employees are a company’s most valuable resource. The declining quality of the work force is widely distributed (doesn’t make sense), and managers can make a difference by learning how to develop their employees. Determining individual employee skill levels is essential to evaluating their development needs.
3. Analyze Critical Skills and Information by Function and Task
Managers must decide which skills and knowledge are critical to achieving the company’s tasks and functions. An assessment of worker skill levels related to function and task determines the training that is needed.
4. Develop or Purchase Training Resources
Management can either design a new training program that addresses the critical needs of its work unit or adopt an existing training program from another source.
5. Follow up, Reinforce and Serve as a Role Model
Management must support any training program through follow-up, reinforcement, and role modeling. Albert Mehrabian, in his book, Silent Messages, presents some fascinating information on reinforcement. In his research, he found that the retention rate at the end of 30 days differed significantly between people exposed to ideas once versus six times.
|Number of Times Trainee Exposed to Idea||Percentage of Idea or Information Trainee Retains|
|1||Less than 10%|
|6 (with Interval Inforcement)||More than 90%|
Take a few minutes and write down your thoughts. The five (5) points should be included in your decision discussion when presenting your next training proposal to your client. Suggest to your client that “after training” feedback is an important step in the training process to ensure success.